Account Security

At Baseline, security is one of our top priorities. We continually strive to make improvements to our system to help safeguard your Studio System account.

1

Why am I being asked to register my device?

If you attempt to access the service from an unrecognized login, you will be asked to register your device with a name. This helps you keep track of the ways in which you log into our service.

2

How many devices can I register?

Every account is licensed for only one user. We allow for multi-use scenarios (i.e. home, work, laptop, etc.). When you reach the limit, you will be asked to remove a previously registered device to be replaced with your new registered device. You can also use our mobile iOS app here.

3

I’m not receiving my verification code emails… what do I do?

Because the email gets auto-generated from our system, it may get caught in a spam filter or junk folder. Consider adding contact@studiosystem.com to your email client address book to help mitigate this issue. If you still can’t locate the email, you can request client services to forward you a copy via email at contact@studiosystem.com.

4

I’ve got my verification code, but it doesn’t work… what’s going on?

Note every new request for a verification code invalidates all prior requests. You need to use the most recent verification code requested in order to successfully login.

5

I keep getting asked to change my password. Why is that?

This is a security measure to prevent sharing of logins and passwords.

StudioSystem Data & Updates

1

Where do you get your data?

We compile our data from a wide range of public and proprietary sources.

2

I’ve noticed there is information on your site that needs to be updated. How do I do that?

You can update us directly with information on any record. Go to the record in question and hit the Update link located in the upper right corner. There, you can send your update directly to our editorial department for review and verification. We will email confirmation of receipt shortly after you send it. If you do not have access to our site, you can email updated information directly to our customer service department at contact@studiosystem.com.

3

I’d like to put a new project or credit in the database. What do I need to do?

To add any new film project to The Studio System, we require the following information:

  • Logline
  • Genre
  • Production company/producer involved
  • Any other significant talent attached (writer, star, director, etc).

Please note, we only actively track feature-length films that have received a domestic theatrical release and those that have screened at two or more prominent film festivals.

For TV projects, we require the following:

  • Logline
  • Genre
  • Network
  • Airdate or intended season
  • Production company/producer
  • Any other significant talent attached (writer, star, director, etc).

Please note, we track primarily broadcast network scripted and alternative series as well as cable scripted and buzz-worthy alternative series. We do not track most daytime, news, and sports programming. All film and television projects are added at the discretion of our editorial department.

4

I was on a project a while ago and you missed my credit. Can I add it?

If a project on our site was released/aired and your credit is not in our records, we will need proof of credit before we can add it to the System. All credits must appear on-screen, as part of the project's opening or end credit sequence. We accept credits from the following sources: official press kits, publicity materials and official websites. Depending upon the circumstance, we may accept other forms of proof. However, due to this policy, IMDb or other user-generated online databases are not accepted forms of verification.

Please note: while we will make every effort, we cannot guarantee that all credits will be added to our database.

Training

1

I don’t think I’m getting everything I can out of my The Studio System experience. Is there additional training?

YES! If you are working on a one time research question and need a few quick tips, please contact our customer service department at contact@studiosystem.com or 310/482-3414 during business hours to have a team member walk you through our solutions. We also offer personalized Webinar sessions, in-depth phone tutorials and on-site training. Please contact our customer service office for additional details.

Technical

1

Can I use this on my Mac? What about my BlackBerry?

The Studio System is optimized for Mac and PC use across Safari, Firefox, Chrome and Internet Explorer (version 9 and above). We suggest using StudioSystem on the latest versions of the browser you use. There are minimum levels of computer speed and browser versions that make the database work the best, so if you have any concerns please contact us at contact@studiosystem.com.

The Studio System database uses responsive design that allows the site to adjust across platforms, be it desktop, tablet or smartphone. We also offer an iPhone/iPad app, free for users, which is downloadable through the iTunes store here and is accessible with your Studio System username/password.